FREQUENTLY ASKED QUESTIONS
Safe Handling, Burning, and Storage of COPPER+CRANE™ Candles
Helpful Information For Handling, Burning, and Storage of COPPER+CRANE™ Candles
COPPER+CRANE™ candles are made with great attention to detail so that you may enjoy our fragrances with a serene confidence knowing safety is our highest priority.
Like all of our products, COPPER+CRANE™ candles are made using the finest quality ingredients and materials. Our candle-making process is built on experience to keep your safety as a top priority. Take proper care while burning these candles and handle them responsibly to ensure their safe use. Please follow all guidelines listed below so that when you burn your COPPER+CRANE™ candle, you safely and responsibly enjoy the immersive fragrances. We encourage you to make everyone in your home aware of these safety guidelines as well:
Please check that each candle you have received is not damaged in transit and the glass jar is not cracked, chipped or scratched. If it is, please do not burn the candle and contact Customer Service at 1.800.513.0233 or email@example.com for a replacement. These situations are not expected and very rare. Please note that we take utmost care in packaging, handling, and shipping our candles to ensure they are delivered to you in pristine condition. Remove all outer and inner packaging including the candle holder box and plastic dust cover.
Make sure you read and follow all safety instructions on the label at the bottom of the candle jar.
Make sure you do not burn the candle near anything flammable like furnishings, drapery, wooden surfaces, clothes, a gas stove, or any other material that can easily catch fire.
Keep candles out of reach of children and away from pets at all times. We recommend keeping all lighters and match boxes away from children. NEVER leave any lit candle unattended and ALWAYS keep the burning candles within your sight at all times.
Before lighting, place the candle on an even and dry surface that is heat-resistant. Never place candle on flammable surfaces like wood, plastic, furniture, and any other surface that is not heat-resistant.
Keep wax pool free of debris. Make sure to clean the wax pool of any wick trimmings, debris from matches, or any other combustible material. BURN TIME: Do not burn more than 3-4 hours at a time. Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully. Also, keep the wick(s) in their place away from the candle jar edge. Always allow a candle to cool and return to room temperature before burning it or relighting. This is to prevent and minimize potential damage from quick and broad temperature range changes. After long exposure to the cold, let the candle sit for at least 2 hours (or more as needed) to ensure it returns to room temperature before burning it.
Avoid burning candles in drafts or close proximity to very cold objects like ice buckets or heat sources like gas stove. Drafts or movements from high-traffic areas can cause the flame to flicker and smoke.
Trim wick to 1/4" before each lighting. To avoid smoking always keep wick(s) trimmed to 1/4". To trim the wick(s), first blow out the candle, let the wick cool down, then trim the wick carefully to 1/4", and relight. We recommend that you clean the pieces from wick trimmings before relighting the candle. Discontinue use of candle when 1/2" of wax remains to prevent possible heat damage to the counter/surface.
Extinguish carefully before letting the candle cool down for storage. Handle the jar carefully after the burn time as it may be hot. Trim wick to 1/4" before each lighting.
Keep wax pool free of debris. Make sure to clean the wax pool of any wick trimmings, debris from matches, or any other combustible material. BURN TIME: Do not burn more than 3-4 hours at a time.
Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully.
Also, keep the wick(s) in their place away from the candle jar edge.
Store your candle in a cool, dry, and dark place to prevent possible fading and discoloration, particularly when storing for an extended period of time. We recommend the beautiful box that the candle is shipped in!
The ideal temperature range for storing candles is between 50ºF and 85ºF to protect from discoloration, melting, cracking, and separation.
The candle wax and fragrances can be sensitive to both extreme temperatures and intense light. As a result, keep your candle away from direct light sources like sunlight and extreme heat or cold sources. Be careful to not leave the candle in a car on hot days as it will cause the wax to melt.
Do not refill the candle jar with wax or any other material.